Privacy Policy

This Privacy Policy explains how CaptureMoment handles personal data in connection with its photography studio services, website use, consultations, bookings, image selection, and delivery activities.

Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data We Collect

We may collect contact details, inquiry content, booking information, product and shot-list details, reference materials you provide, payment-related records, gallery access data, and communications about session planning, proof review, and file delivery. We may also collect limited technical data such as device, browser, and usage information when you visit the site.

The categories collected depend on inquiry, booking, and delivery activity.

Sources of Data

We receive data from forms, email, phone calls, consultation appointments, and messages related to product inquiries, style review, approvals, and delivery. We also generate internal records from scheduling, gallery access, editing workflow, and payment processing, and may receive limited information from service providers that support those functions.

Most information comes directly from customers or is created during service handling.

Cookie Types

We may use essential cookies to operate the site, preference cookies to remember basic settings, and analytics cookies to understand site performance and visitor behavior. Cookies may be session-based or persistent, depending on their function and the time needed to complete it.

Cookie use is limited to standard operational and analytics purposes.

Cookie Controls

You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled, especially features that support session continuity, gallery access, or preference storage.

Browser settings can be used to limit or remove non-essential cookies.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, review product counts and style needs, prepare quotes and delivery plans, manage appointments, coordinate sample setup and production, provide proof galleries and edited files, process payments, maintain records, secure our systems, and meet legal or accounting obligations. We may also use limited technical data to operate, maintain, and improve the website.

Processing is limited to the operational needs of the studio and website.

02 · Sharing

Service Providers

We may share personal data with payment processors, hosting and website support providers, communication tools, and other operational vendors that help us manage bookings, galleries, file delivery, and related administration. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with law, respond to lawful requests, enforce agreements, investigate fraud or security issues, or protect the rights, property, or safety of CaptureMoment, our customers, or others. We may also share information in connection with a business reorganization or similar transaction, subject to applicable safeguards.

Disclosure may be required for compliance, dispute handling, or protection of rights.

Contact Information

Privacy email

[email protected]

Privacy phone

+886 915 535 894

Mailing address

256, Linsen Road, Hualien City, Hualien County 970

Privacy contact

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used, and you may withdraw consent where processing relies on consent.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To make a rights request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are handled after identity and scope are reasonably confirmed.

Data Retention

Retention of Data

We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, project records, payment handling, dispute resolution, and legal compliance. When data is no longer needed, we delete it or anonymize it where practical, subject to any retention required by law or by a valid business record need.

Retention is based on business need, legal obligations, and record management requirements.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the site and may provide additional notice where appropriate. The revised version applies from the effective date shown in the policy or from the time it is posted, as applicable.

We review this policy when our practices, services, or legal obligations change.